In this Growth Engine daily video, we're going to talk about your guest policy.
What I mean about guest policies.
How you manage visitors and guests to your business.
Every day, every week, every month.
Across my clients, my volunteering work that I do with community management stuff that I work in.
My sort of sale side, my coaching side, booking speaker slots.
I probably do about 12 to 15 meetings a month.
Now, you might say, big wow, I do 30, or I don't do that many.
That's not the point.
That doesn't really matter how many meetings a month that you do.
Some of those meetings are held at our offices at the SuccessHub.
But a good proportion of them is held out and about in the field.
I've got something on my mind that's sort of been eating away at me for a couple of days.
For you guys who follow my stuff, you'll know, sometimes I give a bit of a rant about things, and sometimes I just sort of do a brain dump about what's on my mind at this moment.
Just trying to stimulate and get the audience to think about what they're doing in their business.
That's exactly what this sort of session is about, guest policy.
I look at the way that we look after guests of the SuccessHub.
We know all the dietary requirements, we ask them before they come in.
We check them in.
Some of the guests know that some don't.
But we check them in.
So we log them all electronically when they've been here when they've left.
We have dietary requirements, we have plate service, knife and fork, a wide range of cold drinks on tap, Nespresso coffee machines, tea, herbal teas, flavoured teas.
We try and cater, fresh water.
We try and cater for people.
It's quite a restaurant standard, that I'm not suggesting that.
But to a really high level.
Because we appreciate that they're coming out of their environment.
They may be coming out of their own dietary system.
We really do try and work hard to sort of cater to them.
Also including making guest wifi available, so it's not just about the dietary, but the guest wifi.
We have directions on our emails that go out, that say, hey, this is where coming to the SuccessHub, if you're stuck, ring this number, and here are the directions.
So even from the first person who comes to our business, all the way through to seasoned clients, and partners who come on a regular basis to our office.
We always have tried to make it a home from home, and make it welcoming feel with a wide variety of choice and comforts to cater to them.
I'd say I worked with a lot of clients, industrial clients, office-based clients, glass-fronted city based clients, you know in the cities;
I'm amazed at variance, and I'm not trying to call out and say that here at the SuccessHub, we're the gold standard.
Look at us, you should be following what we're doing.
I'm just sharing with you like I said what's on my mind.
I want you to think about how are you catering to your guests?
If it's a rep who's coming to try and present you or sell you something.
If it's a customer coming.
If it's a supplier.
If it's an employee who's coming for an interview.
Doesn't really matter, they're all guests to your business.
I want to know if you've actually got a guest policy.
I'd like to open a debate with you.
I'd love to know what you're guest policy is.
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